Last updated: April 27, 2026
These Terms and Conditions govern all translation, transcription, interpreting, certification, and related language services supplied by First Elite Global Translation Editing & Proofreading Services L.L.C., trading as Translations Certified (“Translations Certified”, “we”, “us”, “our”, or “the Company”) through TranslationsCertified.co.uk to the person or organisation purchasing the services (“you” or “the Client”).
By requesting, approving, or paying for an order, the Client agrees to be bound by these Terms and Conditions.
By making full or partial payment for an order, paying an invoice, approving a quotation, or otherwise authorising First Elite Global, trading as Translations Certified, to begin work, the Client confirms that they have read, understood, and agreed to be bound by these Terms and Conditions.
Payment constitutes the Client’s acceptance of these Terms and Conditions, whether or not the Client has provided a separate signature or written confirmation.
For projects requested on an urgent, priority, fast-track, same-day, or similarly accelerated basis, Translations Certified will use reasonable skill and care when providing the services.
However, because accelerated services provide a reduced period for translation, review, formatting, and quality-control processes, the Client acknowledges and accepts that:
By commissioning an urgent or priority service, the Client confirms that they understand and accept these limitations.
Any turnaround time provided by Translations Certified is an estimate based on the information available to us when the quotation or order confirmation is issued.
Factors that may affect delivery times include the number and type of files, page count, word count, document quality, formatting requirements, certification requirements, additional services, and the selected delivery method.
Although we will make every reasonable effort to meet an agreed or advertised turnaround time, the Client accepts that the delivery schedule may need to be adjusted where the volume, complexity, quality, formatting, or number of documents submitted is greater than originally described or cannot reasonably be completed within the requested timeframe.
This may include orders involving:
A request for urgent or 24-hour delivery does not guarantee that every document will be completed within 24 hours where the volume or complexity of the order makes this impractical.
High-volume submissions, including large document bundles or orders containing 20 or more pages, may require additional time even where an urgent service has been requested or paid for.
Where submitted documents are substantially more extensive or complex than originally described, Translations Certified reserves the right to:
The Client agrees that a reasonable extension caused by document volume, complexity, poor file quality, additional instructions, or changes to the project scope will not constitute a failure to provide the service, provided that the work is being carried out with reasonable skill and care.
All agreed fees, charges, taxes, disbursements, and reimbursable costs relating to a project will be set out in the quotation, payment request, or invoice issued by Translations Certified.
Payment must be made within the timeframe stated on the applicable quotation or invoice.
Late payments may incur interest at a rate of 8% per calendar month, subject to applicable law.
All payments must include the relevant invoice or order reference. Failure to provide the correct reference may delay the identification or allocation of the payment.
Translations Certified may suspend or withhold work, certification, dispatch, or delivery until all outstanding amounts have been paid in cleared funds.
Translations Certified may accept written confirmation by email as full authorisation to begin an assignment.
Once these Terms and Conditions have been accepted, subsequent assignments may be authorised through email without requiring a separately signed agreement.
Unless otherwise agreed in writing, all subsequent assignments will be governed by these Terms and Conditions together with the pricing, scope, payment terms, and delivery arrangements confirmed for the relevant order.
Translations Certified may require a deposit or advance payment before allocating linguists, commencing work, or committing to external costs.
Deposits and advance payments may be made by bank transfer, card, or another payment method specified by the Company.
Work will begin only after the required payment has been received in cleared funds, unless Translations Certified has expressly agreed otherwise in writing.
For certain assignments, the Client may be required to pay an amount covering anticipated project charges, third-party fees, postage, certification, notarisation, legalisation, apostille services, or other expected costs.
Any such requirement will be communicated by the Client’s project coordinator or project manager.
Translation, transcription, interpreting, localisation, and related language services may involve subjective linguistic choices.
Different qualified linguists may communicate the same meaning using different terminology, sentence structures, phrasing, or styles.
Accordingly:
The Client is responsible for:
Translations Certified will not be responsible for errors, omissions, or delays caused by incomplete instructions, inaccurate source material, illegible documents, missing pages, or incorrect information supplied by the Client.
Any alleged error, omission, or other concern regarding completed work must be reported to Translations Certified within ten business days of the Client receiving the deliverables.
The notification must:
The Client must clearly identify the disputed wording, explain the nature of the concern, and provide any supporting reference material reasonably required for the issue to be reviewed.
Translations Certified must be given a reasonable opportunity to investigate and, where appropriate, correct the work.
Where no notification is received within ten business days, the deliverables will be deemed accepted, subject to any rights that cannot lawfully be excluded.
The Client must contact Translations Certified promptly regarding any issue with an order, including alleged translation errors, omissions, formatting concerns, incomplete deliverables, delayed delivery, non-receipt of the service, missing files, certification concerns, or any other service-related problem.
The Client must provide sufficient details and supporting information to allow Translations Certified to investigate the matter.
Translations Certified must be given a reasonable opportunity to locate any missing deliverables, explain the circumstances, correct any confirmed error, reissue files, or otherwise resolve the issue before the Client seeks a refund, initiates a chargeback, or pursues another remedy.
Failure to contact Translations Certified and provide a reasonable opportunity to resolve the issue may affect the Client’s eligibility for any discretionary refund or other remedy, subject always to statutory rights that cannot lawfully be excluded.
Issues should be reported by email to hello@certifiedtranslationagency.co.uk within ten business days of the date on which the deliverables were received or should reasonably have been received.
To the fullest extent permitted by law, Translations Certified will not be liable for any indirect, special, punitive, incidental, or consequential loss or damage, including loss of profit, revenue, opportunity, business, anticipated savings, reputation, or goodwill.
The Company’s total aggregate liability arising from a particular project, whether in contract, tort, negligence, misrepresentation, breach of statutory duty, or otherwise, will not exceed the total amount paid by the Client to Translations Certified for the specific project giving rise to the claim.
Any claim must be brought within one year of the date on which the relevant cause of action arose, except where a different limitation period is required by law.
Nothing in these Terms and Conditions excludes or limits liability for:
Translations Certified cannot guarantee that a translated, certified, notarised, legalised, or apostilled document will be accepted by a particular authority, organisation, court, embassy, consulate, educational institution, employer, or other third party unless that guarantee has been expressly provided in writing.
Requirements may vary between organisations and may change without notice.
The Client is responsible for confirming the receiving organisation’s current requirements before placing an order.
Translations Certified will not be liable for rejection caused by:
During an active project and for two years following its completion, the Client agrees not to directly or indirectly approach, employ, engage, contract with, or solicit any translator, interpreter, proofreader, reviewer, project manager, contractor, or employee introduced to the Client through Translations Certified.
Where this clause is breached, the Client agrees to pay Translations Certified £75,000 per individual as liquidated damages, representing the parties’ agreed genuine pre-estimate of the losses and costs likely to arise from the breach.
This clause does not prevent the Client from engaging a person with whom the Client can demonstrate that they had an established professional relationship before that person was introduced through Translations Certified.
No verbal amendment or variation to these Terms and Conditions will be valid.
Any modification must be agreed in writing by authorised representatives of both parties. Written agreement may include a signed document or a clear confirmation by email.
A change applying to one project will not automatically amend the terms governing any other project.
Translation, transcription, interpreting, certification, and related language services are prepared according to the Client’s specific documents, instructions, and requirements.
Once an order has been confirmed by payment or written approval, whichever occurs first:
Once an order has been processed and the agreed service has been completed or the completed deliverables have been issued to the Client, no cancellation, refund, chargeback, or reimbursement will be permitted solely because the Client no longer requires the service, has changed their mind, submitted the documents elsewhere, or has not used the completed deliverables.
The Client remains responsible for reviewing all names, dates, identification numbers, addresses, and other factual details.
Any genuine error attributable to Translations Certified must be reported in accordance with the Quality Concerns and Complaints section.
Where a valid error is identified, Translations Certified must be given a reasonable opportunity to correct the deliverables. A correctable error will not automatically entitle the Client to a refund.
No refund will be provided where delay, rejection, or non-acceptance results from incorrect or incomplete information supplied by the Client, undisclosed receiving-authority requirements, changes to third-party requirements, poor-quality source documents, or matters unrelated to the accuracy or quality of the service supplied.
This clause does not exclude or restrict any statutory rights or remedies that cannot lawfully be excluded under the laws of England and Wales.
Subject to full payment of all amounts due, the Client may use the completed deliverables for the purpose for which they were commissioned.
Translations Certified retains ownership of its working files, processes, templates, translation memories, terminology databases, internal notes, quality-control materials, and administrative records.
Unless otherwise agreed in writing, the Company is not required to provide editable working files, translation memories, project files, or internal production materials.
The Client warrants that the source materials do not infringe the copyright, confidentiality, privacy, or other rights of any third party.
Translations Certified will take reasonable measures to protect confidential information received from the Client and will use it only as reasonably necessary to provide the requested services, administer the order, comply with legal obligations, and resolve any disputes.
The Client acknowledges that documents may need to be shared with translators, interpreters, reviewers, project managers, certification providers, notaries, couriers, technology providers, or other contractors involved in completing the service.
Confidentiality obligations will not apply to information that:
Translations Certified will not be responsible for delays or failures caused by events beyond its reasonable control.
Such events may include power failures, internet or telecommunications outages, cyber incidents, severe weather, natural disasters, transport disruption, postal or courier delays, industrial action, illness, government restrictions, civil disturbance, war, terrorism, or failures by third-party service providers.
Where such an event occurs, the affected obligations and delivery times may be extended for a reasonable period.
These Terms and Conditions and any dispute or claim arising from them will be governed by the laws of England and Wales.
The parties will first attempt to resolve any dispute through good-faith discussions.
Where a dispute cannot be resolved amicably, it will be referred to confidential and binding arbitration seated in London under the rules of JAMS or an equivalent successor body, unless the parties agree to another dispute-resolution process in writing.
Unless otherwise agreed:
Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.
If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision will be modified to the minimum extent necessary or treated as deleted.
The remaining provisions will continue in full force and effect.
A failure or delay by Translations Certified in exercising any right or remedy will not constitute a waiver of that right or remedy.
A waiver relating to one breach will not constitute a waiver of any subsequent breach.
These Terms and Conditions, together with the relevant quotation, invoice, order confirmation, and any written project-specific agreement, constitute the entire agreement between First Elite Global, trading as Translations Certified, and the Client.
They supersede all previous discussions, communications, representations, proposals, and arrangements relating to the relevant services, except where expressly incorporated in writing.
Questions concerning these Terms and Conditions may be sent to:
First Elite Global
Trading as Translations Certified
Email: hello@certifiedtranslationagency.co.uk
Website: https://translationscertified.co.uk/
